AI Agents2024

Luxara — AI Support Agent

84% of support tickets resolved autonomously.

84%

Tickets resolved autonomously

<30s

Avg response time

67%

Support cost reduction

4.7/5

CSAT score

The Challenge

Problem

A fast-growing fashion e-commerce brand with 80+ hours/month of customer support overhead, 72-hour response times, and a support team stretched thin during sale events.

What We Built

Solution

Designed and deployed a custom AI support agent with direct integrations into their OMS, product catalog, and return policy engine. Fine-tuned on 3 years of historical support tickets.

The Outcome

Result

The agent handles 84% of tickets without human escalation, responds in under 30 seconds, and operates 24/7 — including during peak sale events that previously required emergency all-hands support.

Tech Stack

OpenAILangChainPythonFastAPIPineconeShopify API

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